Returns

Terms of service

This website is operated by Plants and Papers. Throughout
the site, the terms “we”, “us” and “our” refer to Plants and Papers. Plants and
Papers offers this website, including all information, tools and services
available from this site to you, the user, conditioned upon your acceptance of
all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us,
you engage in our “Service” and agree to be bound by the following terms and
conditions (“Terms of Service”, “Terms”), including those additional terms and
conditions and policies referenced herein and/or available by hyperlink. These
Terms of Service apply  to all users of
the site, including without limitation users who are browsers, vendors,
customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before
accessing or using our website. By accessing or using any part of the site, you
agree to be bound by these Terms of Service. If you do not agree to all the
terms and conditions of this agreement, then you may not access the website or
use any services. If these Terms of Service are considered an offer, acceptance
is expressly limited to these Terms of Service.

Any new features or tools which are added to the current
store shall also be subject to the Terms of Service. You can review the most
current version of the Terms of Service at any time on this page. We reserve
the right to update, change or replace any part of these Terms of Service by
posting updates and/or changes to our website. It is your responsibility to
check this page periodically for changes. Your continued use of or access to
the website following the posting of any changes constitutes acceptance of
those changes.

Our store is hosted on Shopify Inc. They provide us with the
online e-commerce platform that allows us to sell our products and services to
you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that
you are at least the age of majority in your state or province of residence, or
that you are the age of majority in your state or province of residence and you
have given us your consent to allow any of your minor dependents to use this
site. 

You may not use our products for any illegal or unauthorized
purpose nor may you, in the use of the Service, violate any laws in your
jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a
destructive nature.

A breach or violation of any of the Terms will result in an
immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any
reason at any time.

You understand that your content (not including credit card
information), may be transferred unencrypted and involve (a) transmissions over
various networks; and (b) changes to conform and adapt to technical
requirements of connecting networks or devices. Credit card information is
always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or
exploit any portion of the Service, use of the Service, or access to the
Service or any contact on the website through which the service is provided,
without express written permission by us.

The headings used in this agreement are included for
convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF
INFORMATION

We are not responsible if information made available on this
site is not accurate, complete or current. The material on this site is
provided for general information only and should not be relied upon or used as
the sole basis for making decisions without consulting primary, more accurate,
more complete or more timely sources of information. Any reliance on the
material on this site is at your own risk.

This site may contain certain historical information.
Historical information, necessarily, is not current and is provided for your
reference only. We reserve the right to modify the contents of this site at any
time, but we have no obligation to update any information on our site. You
agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without
notice.

We reserve the right at any time to modify or discontinue
the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any
modification, price change, suspension or discontinuance of the Service.

 SECTION 5 - PRODUCTS
OR SERVICES

Certain products or services may be available exclusively
online through the website. These products or services may have limited
quantities and are subject to return or exchange only according to our Return
Policy.

 We have made every
effort to display as accurately as possible the colours and images of our
products that appear at the store. We cannot guarantee that your computer
monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the
sales of our products or Services to any person, geographic region or
jurisdiction. We may exercise this right on a case-by-case basis. We reserve
the right to limit the quantities of any products or services that we offer. All
descriptions of products or product pricing are subject to change at anytime
without notice, at the sole discretion of us. We reserve the right to
discontinue any product at any time. Any offer for any product or service made
on this site is void where prohibited.

We do not warrant that the quality of any products,
services, information, or other material purchased or obtained by you will meet
your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per
person, per household or per order. These restrictions may include orders
placed by or under the same customer account, the same credit card, and/or
orders that use the same billing and/or shipping address. In the event that we
make a change to or cancel an order, we may attempt to notify you by contacting
the e-mail and/or billing address/phone number provided at the time the order
was made. We reserve the right to limit or prohibit orders that, in our sole
judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase
and account information for all purchases made at our store. You agree to
promptly update your account and other information, including your email
address and credit card numbers and expiration dates, so that we can complete
your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over
which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such
tools ”as is” and “as available” without any warranties, representations or
conditions of any kind and without any endorsement. We shall have no liability
whatsoever arising from or relating to your use of optional third-party tools.

 Any use by you of optional tools offered through the site is
entirely at your own risk and discretion and you should ensure that you are
familiar with and approve of the terms on which tools are provided by the
relevant third-party provider(s).

 We may also, in the future, offer new services and/or
features through the website (including, the release of new tools and
resources). Such new features and/or services shall also be subject to these
Terms of Service.

 SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our
Service may include materials from third-parties.

Third-party links on this site may direct you to third-party
websites that are not affiliated with us. We are not responsible for examining
or evaluating the content or accuracy and we do not warrant and will not have
any liability or responsibility for any third-party materials or websites, or
for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the
purchase or use of goods, services, resources, content, or any other
transactions made in connection with any third-party websites. Please review
carefully the third-party's policies and practices and make sure you understand
them before you engage in any transaction. Complaints, claims, concerns, or
questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for
example contest entries) or without a request from us you send creative ideas,
suggestions, proposals, plans, or other materials, whether online, by email, by
postal mail, or otherwise (collectively, 'comments'), you agree that we may, at
any time, without restriction, edit, copy, publish, distribute, translate and
otherwise use in any medium any comments that you forward to us. We are and
shall be under no obligation (1) to maintain any comments in confidence; (2) to
pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove
content that we determine in our sole discretion are unlawful, offensive,
threatening, libelous, defamatory, pornographic, obscene or otherwise
objectionable or violates any party’s intellectual property or these Terms of
Service.

You agree that your comments will not violate any right of
any third-party, including copyright, trademark, privacy, personality or other
personal or proprietary right. You further agree that your comments will not
contain libelous or otherwise unlawful, abusive or obscene material, or contain
any computer virus or other malware that could in any way affect the operation
of the Service or any related website. You may not use a false e-mail address,
pretend to be someone other than yourself, or otherwise mislead us or
third-parties as to the origin of any comments. You are solely responsible for
any comments you make and their accuracy. We take no responsibility and assume
no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is
governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the
Service that contains typographical errors, inaccuracies or omissions that may
relate to product descriptions, pricing, promotions, offers, product shipping
charges, transit times and availability. We reserve the right to correct any
errors, inaccuracies or omissions, and to change or update information or
cancel orders if any information in the Service or on any related website is
inaccurate at any time without prior notice (including after you have submitted
your order).

We undertake no obligation to update, amend or clarify
information in the Service or on any related website, including without
limitation, pricing information, except as required by law. No specified update
or refresh date applied in the Service or on any related website, should be
taken to indicate that all information in the Service or on any related website
has been modified or updated. 

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms
of Service, you are prohibited from using the site or its content: (a) for any
unlawful purpose; (b) to solicit others to perform or participate in any
unlawful acts; (c) to violate any international, federal, provincial or state
regulations, rules, laws, or local ordinances; (d) to infringe upon or violate
our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or
discriminate based on gender, sexual orientation, religion, ethnicity, race,
age, national origin, or disability; (f) to submit false or misleading
information; (g) to upload or transmit viruses or any other type of malicious
code that will or may be used in any way that will affect the functionality or
operation of the Service or of any related website, other websites, or the
Internet; (h) to collect or track the personal information of others; (i) to
spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or
immoral purpose; or (k) to interfere with or circumvent the security features
of the Service or any related website, other websites, or the Internet. We
reserve the right to terminate your use of the Service or any related website
for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF
LIABILITY

We do not guarantee, represent or warrant that your use of
our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from
the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service
for indefinite periods of time or cancel the service at any time, without
notice to you.

You expressly agree that your use of, or inability to use,
the service is at your sole risk. The service and all products and services
delivered to you through the service are (except as expressly stated by us)
provided 'as is' and 'as available' for your use, without any representation,
warranties or conditions of any kind, either express or implied, including all
implied warranties or conditions of merchantability, merchantable quality,
fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Plants and Papers, our directors, officers,
employees, affiliates, agents, contractors, interns, suppliers, service
providers or licensors be liable for any injury, loss, claim, or any direct,
indirect, incidental, punitive, special, or consequential damages of any kind,
including, without limitation lost profits, lost revenue, lost savings, loss of
data, replacement costs, or any similar damages, whether based in contract,
tort (including negligence), strict liability or otherwise, arising from your
use of any of the service or any products procured using the service, or for
any other claim related in any way to your use of the service or any product,
including, but not limited to, any errors or omissions in any content, or any
loss or damage of any kind incurred as a result of the use of the service or
any content (or product) posted, transmitted, or otherwise made available via
the service, even if advised of their possibility. Because some states or
jurisdictions do not allow the exclusion or the limitation of liability for
consequential or incidental damages, in such states or jurisdictions, our
liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Plants and
Papers and our parent, subsidiaries, affiliates, partners, officers, directors,
agents, contractors, licensors, service providers, subcontractors, suppliers,
interns and employees, harmless from any claim or demand, including reasonable
attorneys’ fees, made by any third-party due to or arising out of your breach
of these Terms of Service or the documents they incorporate by reference, or
your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is
determined to be unlawful, void or unenforceable, such provision shall
nonetheless be enforceable to the fullest extent permitted by applicable law,
and the unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of
any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred
prior to the termination date shall survive the termination of this agreement
for all purposes.

These Terms of Service are effective unless and until
terminated by either you or us. You may terminate these Terms of Service at any
time by notifying us that you no longer wish to use our Services, or when you cease
using our site.

If in our sole judgment you fail, or we suspect that you
have failed, to comply with any term or provision of these Terms of Service, we
also may terminate this agreement at any time without notice and you will
remain liable for all amounts due up to and including the date of termination;
and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or
provision of these Terms of Service shall not constitute a waiver of such right
or provision.

These Terms of Service and any policies or operating rules
posted by us on this site or in respect to The Service constitutes the entire
agreement and understanding between you and us and govern your use of the
Service, superseding any prior or contemporaneous agreements, communications
and proposals, whether oral or written, between you and us (including, but not
limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of
Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby
we provide you Services shall be governed by and construed in accordance with
the laws of the UK.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of
Service at any time at this page.

We reserve the right, at our sole discretion, to update,
change or replace any part of these Terms of Service by posting updates and
changes to our website. It is your responsibility to check our website
periodically for changes. Your continued use of or access to our website or the
Service following the posting of any changes to these Terms of Service
constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at
plantsandpapers@hotmai.com.

SECTION 21 - RETURNS, CANCELLATIONS & REFUNDS

Flowers and Plants can only be returned if found to be
faulty. Your statutory rights are not affected. 

Due to the perishable nature of many products you are
advised to make any complaint within 2 working days of the delivery date of
your products.

Changes to your order along with cancellations are possible
up to 24h before delivery, although at peak periods we process orders up to 2
days in advance. We’ll always do our best to accommodate changes if the goods
have not left our workshop, please call our customer services team on 07785273549 

Internet Privacy & Cookies Policy

This is the internet privacy policy for www.plantsandpapers.co.uk
(the “Website”)

This website is the property of plants and papers. We take
the privacy of all visitors to this website very seriously and therefore set
out in this privacy and cookies policy our position regarding certain privacy
matters and the use of cookies on this Website.

This policy covers all data that is shared by a visitor with
us whether directly via www.plantsandpapers.co.uk or via email. This policy
provides an explanation as to what happens to any personal data that you share
with us, or that we collect from you either directly via this Website or via
email.

1.  Information
we collect

In operating our Website we may collect and process the
following data about you:

1.1       Details of
your visits to our Website and the resources that you access including, but not
limited to, traffic data, location data, weblog statistics and other
communication data.

1.2       Information
that you provide by filling in forms on our Website, such as when you register
to receive information such as a newsletter or contact us via the contact us
page.

1.3       Information
provided to us when you communicate with us for any reason.

2. Use of
cookies

On occasion, we may gather information about your computer
for our services, and to provide statistical information regarding the use of
our Website to our advertisers.

Such information will not identify you personally, it is
statistical data about our visitors and their use of our site. This statistical
data does not identify any personal details whatsoever. It is used by us to
analyse how visitors interact with the Website so that we can continue to
develop and improve this Website.

We may gather information about your general Internet use by
using a cookie file that is downloaded to your computer. Where used, these
cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive
of your computer as cookies contain information that is transferred to your
computer’s hard drive. They help us to improve our Website and the service that
we provide to you.

All computers have the ability to decline cookies. This can
be done by activating the setting on your browser which enables you to decline
the cookies. Please note that should you choose to decline cookies, you may be
unable to access particular areas of our Website.

Any advertising featured on this Website may also
incorporate cookies, over which we have no control. Such cookies (if used)
would be downloaded once you click on advertisements on our Website

3. Use of your
information

The information that we collect and store relating to you is
primarily used to enable us to provide our services to you. In addition, we may
use the information for the following purposes:

3.1  To provide
you with information requested from us relating to our products or services and
to provide information on other products which we feel may be of interest to
you if you have consented to receive such information.

3.2 To meet our
contractual commitments to you.

3.3  To notify
you about any changes to our Website, such as improvements or service/product
changes, that may affect our service.

If you are
an existing customer, we may contact you with information about goods and
services similar to those which were the subject of a previous sale to you.

3.5       We may use
your data, or permit selected third parties to use your data, so that you can
be provided with information about unrelated goods and services which we
consider may be of interest to you. We or they may contact you about these goods
and services by any of the methods that you consented to at the time your
information was collected.

3.6   If you are a
new customer, we will only contact you or allow third parties to contact you
only when you have provided consent and only by those means you provided
consent for.

3.7  If you do
not want us to use your data for ourselves or third parties you will have the
opportunity to withhold your consent to this when you provide your details to
us on the form on which we collect your data.

3.8 Please be
advised that we do not reveal information about identifiable individuals to our
advertisers but we may, on occasion, provide them with aggregate statistical
information about our visitors such as your area of residence or age group.

4. Storing
your personal data

4.1 We may
transfer data that we collect from you to locations outside of the European
Economic area for processing and storing. In addition, it may be processed by
staff operating outside the European Economic area who work for us or for one
of our suppliers. For example, such staff may be engaged in the processing and
concluding of your order, the processing of your payment details and the
provision of support services. By submitting your personal data, you agree to
this transfer, storing or processing. We will take all reasonable steps to make
sure that your data is treated securely and in agreement with this privacy
policy.

4.2 Data that is
provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

4.3  The
transmission of information via the internet is not completely secure and
therefore we cannot guarantee the security of data sent to us electronically
and the transmission of such data is entirely at your own risk. Where we have
given you (or where you have chosen) a password so that you can access certain
areas of our site, you are responsible for keeping this password confidential.

5.   Disclosing
your information

5.1   Where
applicable, we may disclose your personal information to any member of our
group. This includes, where applicable, our subsidiaries, our holding company
and its other subsidiaries.

5.2  We may also
disclose your personal information to third parties:

5.2.1   Where we sell
any or all of our business and/or our assets to a third party.

5.2.2    Where we are
legally required to disclose your information.

5.2.3    To assist
fraud protection and minimise credit risk.

6.  Third party
links

You might find links to third party websites on our Website.
These websites should have their own privacy policies which you should check. We
do not accept any responsibility or liability for their policies whatsoever as
we have no control over them.

7.  Access to
information

The Data Protection Act 1998 gives you the right to access
the information that we hold about you. Please note that any demand for access
may be subject to payment of a fee of £10 which covers our costs in providing
you with the information requested. Should you wish to receive details that we
hold about you please contact us using the contact details below.

8.  Contacting
us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at Plantsandpapers@hotmail.com 

If you would prefer to write to us then our contact address
is; 58 Uplands Crecent, SA20PG.