Privacy Policy

PRIVACY POLICY

  1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.

1.2 This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 In this policy, "we", "us" and "our" refer to Plants and Papers.

  1. The personal data that we collect

2.1 In this Section 2 we have set out the general categories of personal data that we process.

2.2 We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you and/or your employer.

2.3 We may process your website user account data ("account data"). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website.

2.4 We may process information relating to our customer relationships ("customer relationship data"). The customer relationship data may include your name, the name of your business or employer, your job title or role, your contact details, your classification / categorisation within our customer relationship management system and information contained in or relating to communications between us and you, or between us and your employer. The source of the customer relationship data is you and/or your employer.

2.5 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

 

2.6 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

 

2.7 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

 

  1. Purposes of processing and legal bases

 

3.1 In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.

 

3.2 Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.

 

3.3 Publications - We may process account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is our legitimate interests, namely the publication of content in the ordinary course of our operations.

 

3.4 Relationships and communications - We may process contact data, account data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.

 

3.5 Personalisation - We may process account data and/or usage data for the purposes of personalising the content and advertisements that you see on our website and through our services to ensure that you only see material that is relevant to you. The legal basis for this processing is our legitimate interests, namely offering the best possible experience for our website visitors and service users.

 

3.6 Direct marketing - We may process contact data, account data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

 

3.7 Research and analysis - We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

 

3.8 Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

 

3.9 Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

 

3.10 Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

 

3.11 Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

 

3.12 Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

 

  1. Providing your personal data to others

 

4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

 

4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

 

4.3 Your personal data held in our website database will be stored on the servers of our hosting services providers.

 

4.4 Financial transactions relating to our website and services are handled by our payment services providers, Shopify, Amazon, Klarna and PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at the respective providers website.

 

4.5 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

  1. Retaining and deleting personal data

 

5.1 This Section 5 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

 

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

 

5.3 We will retain your personal data as follows:

 

(a) contact data will be retained for a minimum period of any statutory retention guidelines following the date of the most recent contact between you and us, and for a maximum period of a reasonable length (if any)  following that date;

 

(b) account data will be retained for a minimum period of any statutory retention guidelines following the date of closure of the relevant account, and for a maximum period of a reasonable length (if any)  following that date;

 

(c) customer relationship data will be retained for a minimum period of any statutory retention guidelines following the date of termination of the relevant customer relationship and for a maximum period of a reasonable length (if any)  following that date;

 

(d) transaction data will be retained for a minimum period of any statutory retention guidelines following the date of the transaction, and for a maximum period of a reasonable length (if any)  following that date;

 

(e) communication data will be retained for a minimum period of any statutory retention guidelines following the date of the communication in question, and for a maximum period of a reasonable length (if any)  following that date; and

 

(f) usage data will be retained for any statutory retention guidelines following the date of collection.

 

5.4 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

  1. Security of personal data

 

6.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

 

6.2 We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

 

6.3 The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data.

 

6.4 Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

 

6.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

 

6.6 You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).

 

  1. Your rights

 

7.1 In this Section 7, we have listed the rights that you have under data protection law.

 

7.2 Your principal rights under data protection law are:

 

(a) the right to access - you can ask for copies of your personal data;

 

(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

 

(c) the right to erasure - you can ask us to erase your personal data;

 

(d) the right to restrict processing - you can ask us to restrict the processing of your personal data;

 

(e) the right to object to processing - you can object to the processing of your personal data;

 

(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;

 

(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

 

(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

 

7.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_enand https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

 

7.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details below.

 

  1. Third party websites

 

8.1 Our website includes hyperlinks to, and details of, third party websites.

 

8.2 In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.

 

  1. Personal data of children

 

9.1 Our website and services are targeted at persons over the age of 18.

 

9.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

 

  1. Updating information

 

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

 

  1. About cookies

 

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

 

11.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

11.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

 

  1. Cookies that we use

 

12.1 We use cookies for the following purposes:

 

(a) authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website;

 

(b) shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website;

 

(c) personalisation - we use cookies to store information about your preferences and to personalise our website for you;

 

(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

 

(e) advertising - we use cookies to help us to display advertisements that will be relevant to you;

 

(f) analysis - we use cookies to help us to analyse the use and performance of our website and services; and

 

(g) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

 

  1. Cookies used by our service providers

 

13.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

 

13.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.

 

13.3 We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalise Facebook advertisements and to analyse the use of our website. To find out more about the Facebook pixel and about Facebook's use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy. The Facebook cookie policy includes information about controlling Facebook's use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217.

 

  1. Managing cookies

 

14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

 

(a) https://support.google.com/chrome/answer/95647 (Chrome);

 

(b) https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);

 

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);

 

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);

 

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

 

(f) https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).

 

14.2 Blocking all cookies will have a negative impact upon the usability of many websites.

 

14.3 If you block cookies, you will not be able to use all the features on our website.

 

  1. Amendments

 

15.1 We may update this policy from time to time by publishing a new version on our website.

 

15.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

 

15.3 We may notify you of significant changes to this policy by email.

 

  1. Our details

 

16.1 This website is owned and operated by Plants and Papers.

 

16.2 Our principal place of business is at 58 Uplands Crescent, SA2 0PG.

 

16.3 You can contact us:

 

(a) by post, to the postal address given above;

 

(b) using our website contact form;

 

(c) by telephone, on the contact number published on our website; or

 

(d) by email, using the email address published on our website

Terms of service

This website is operated by Plants and Papers. Throughout
the site, the terms “we”, “us” and “our” refer to Plants and Papers. Plants and
Papers offers this website, including all information, tools and services
available from this site to you, the user, conditioned upon your acceptance of
all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us,
you engage in our “Service” and agree to be bound by the following terms and
conditions (“Terms of Service”, “Terms”), including those additional terms and
conditions and policies referenced herein and/or available by hyperlink. These
Terms of Service apply  to all users of
the site, including without limitation users who are browsers, vendors,
customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before
accessing or using our website. By accessing or using any part of the site, you
agree to be bound by these Terms of Service. If you do not agree to all the
terms and conditions of this agreement, then you may not access the website or
use any services. If these Terms of Service are considered an offer, acceptance
is expressly limited to these Terms of Service.

Any new features or tools which are added to the current
store shall also be subject to the Terms of Service. You can review the most
current version of the Terms of Service at any time on this page. We reserve
the right to update, change or replace any part of these Terms of Service by
posting updates and/or changes to our website. It is your responsibility to
check this page periodically for changes. Your continued use of or access to
the website following the posting of any changes constitutes acceptance of
those changes.

Our store is hosted on Shopify Inc. They provide us with the
online e-commerce platform that allows us to sell our products and services to
you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that
you are at least the age of majority in your state or province of residence, or
that you are the age of majority in your state or province of residence and you
have given us your consent to allow any of your minor dependents to use this
site. 

You may not use our products for any illegal or unauthorized
purpose nor may you, in the use of the Service, violate any laws in your
jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a
destructive nature.

A breach or violation of any of the Terms will result in an
immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any
reason at any time.

You understand that your content (not including credit card
information), may be transferred unencrypted and involve (a) transmissions over
various networks; and (b) changes to conform and adapt to technical
requirements of connecting networks or devices. Credit card information is
always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or
exploit any portion of the Service, use of the Service, or access to the
Service or any contact on the website through which the service is provided,
without express written permission by us.

The headings used in this agreement are included for
convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF
INFORMATION

We are not responsible if information made available on this
site is not accurate, complete or current. The material on this site is
provided for general information only and should not be relied upon or used as
the sole basis for making decisions without consulting primary, more accurate,
more complete or more timely sources of information. Any reliance on the
material on this site is at your own risk.

This site may contain certain historical information.
Historical information, necessarily, is not current and is provided for your
reference only. We reserve the right to modify the contents of this site at any
time, but we have no obligation to update any information on our site. You
agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without
notice.

We reserve the right at any time to modify or discontinue
the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any
modification, price change, suspension or discontinuance of the Service.

 SECTION 5 - PRODUCTS
OR SERVICES

Certain products or services may be available exclusively
online through the website. These products or services may have limited
quantities and are subject to return or exchange only according to our Return
Policy.

 We have made every
effort to display as accurately as possible the colours and images of our
products that appear at the store. We cannot guarantee that your computer
monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the
sales of our products or Services to any person, geographic region or
jurisdiction. We may exercise this right on a case-by-case basis. We reserve
the right to limit the quantities of any products or services that we offer. All
descriptions of products or product pricing are subject to change at anytime
without notice, at the sole discretion of us. We reserve the right to
discontinue any product at any time. Any offer for any product or service made
on this site is void where prohibited.

 

We do not warrant that the quality of any products,
services, information, or other material purchased or obtained by you will meet
your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per
person, per household or per order. These restrictions may include orders
placed by or under the same customer account, the same credit card, and/or
orders that use the same billing and/or shipping address. In the event that we
make a change to or cancel an order, we may attempt to notify you by contacting
the e-mail and/or billing address/phone number provided at the time the order
was made. We reserve the right to limit or prohibit orders that, in our sole
judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase
and account information for all purchases made at our store. You agree to
promptly update your account and other information, including your email
address and credit card numbers and expiration dates, so that we can complete
your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over
which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such
tools ”as is” and “as available” without any warranties, representations or
conditions of any kind and without any endorsement. We shall have no liability
whatsoever arising from or relating to your use of optional third-party tools.

 Any use by you of optional tools offered through the site is
entirely at your own risk and discretion and you should ensure that you are
familiar with and approve of the terms on which tools are provided by the
relevant third-party provider(s).

 We may also, in the future, offer new services and/or
features through the website (including, the release of new tools and
resources). Such new features and/or services shall also be subject to these
Terms of Service.

 SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our
Service may include materials from third-parties.

Third-party links on this site may direct you to third-party
websites that are not affiliated with us. We are not responsible for examining
or evaluating the content or accuracy and we do not warrant and will not have
any liability or responsibility for any third-party materials or websites, or
for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the
purchase or use of goods, services, resources, content, or any other
transactions made in connection with any third-party websites. Please review
carefully the third-party's policies and practices and make sure you understand
them before you engage in any transaction. Complaints, claims, concerns, or
questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for
example contest entries) or without a request from us you send creative ideas,
suggestions, proposals, plans, or other materials, whether online, by email, by
postal mail, or otherwise (collectively, 'comments'), you agree that we may, at
any time, without restriction, edit, copy, publish, distribute, translate and
otherwise use in any medium any comments that you forward to us. We are and
shall be under no obligation (1) to maintain any comments in confidence; (2) to
pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove
content that we determine in our sole discretion are unlawful, offensive,
threatening, libelous, defamatory, pornographic, obscene or otherwise
objectionable or violates any party’s intellectual property or these Terms of
Service.

You agree that your comments will not violate any right of
any third-party, including copyright, trademark, privacy, personality or other
personal or proprietary right. You further agree that your comments will not
contain libelous or otherwise unlawful, abusive or obscene material, or contain
any computer virus or other malware that could in any way affect the operation
of the Service or any related website. You may not use a false e-mail address,
pretend to be someone other than yourself, or otherwise mislead us or
third-parties as to the origin of any comments. You are solely responsible for
any comments you make and their accuracy. We take no responsibility and assume
no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is
governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the
Service that contains typographical errors, inaccuracies or omissions that may
relate to product descriptions, pricing, promotions, offers, product shipping
charges, transit times and availability. We reserve the right to correct any
errors, inaccuracies or omissions, and to change or update information or
cancel orders if any information in the Service or on any related website is
inaccurate at any time without prior notice (including after you have submitted
your order).

We undertake no obligation to update, amend or clarify
information in the Service or on any related website, including without
limitation, pricing information, except as required by law. No specified update
or refresh date applied in the Service or on any related website, should be
taken to indicate that all information in the Service or on any related website
has been modified or updated. 

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms
of Service, you are prohibited from using the site or its content: (a) for any
unlawful purpose; (b) to solicit others to perform or participate in any
unlawful acts; (c) to violate any international, federal, provincial or state
regulations, rules, laws, or local ordinances; (d) to infringe upon or violate
our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or
discriminate based on gender, sexual orientation, religion, ethnicity, race,
age, national origin, or disability; (f) to submit false or misleading
information; (g) to upload or transmit viruses or any other type of malicious
code that will or may be used in any way that will affect the functionality or
operation of the Service or of any related website, other websites, or the
Internet; (h) to collect or track the personal information of others; (i) to
spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or
immoral purpose; or (k) to interfere with or circumvent the security features
of the Service or any related website, other websites, or the Internet. We
reserve the right to terminate your use of the Service or any related website
for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF
LIABILITY

We do not guarantee, represent or warrant that your use of
our service will be uninterrupted, timely, secure or error-free.

 

We do not warrant that the results that may be obtained from
the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service
for indefinite periods of time or cancel the service at any time, without
notice to you.

You expressly agree that your use of, or inability to use,
the service is at your sole risk. The service and all products and services
delivered to you through the service are (except as expressly stated by us)
provided 'as is' and 'as available' for your use, without any representation,
warranties or conditions of any kind, either express or implied, including all
implied warranties or conditions of merchantability, merchantable quality,
fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall Plants and Papers, our directors, officers,
employees, affiliates, agents, contractors, interns, suppliers, service
providers or licensors be liable for any injury, loss, claim, or any direct,
indirect, incidental, punitive, special, or consequential damages of any kind,
including, without limitation lost profits, lost revenue, lost savings, loss of
data, replacement costs, or any similar damages, whether based in contract,
tort (including negligence), strict liability or otherwise, arising from your
use of any of the service or any products procured using the service, or for
any other claim related in any way to your use of the service or any product,
including, but not limited to, any errors or omissions in any content, or any
loss or damage of any kind incurred as a result of the use of the service or
any content (or product) posted, transmitted, or otherwise made available via
the service, even if advised of their possibility. Because some states or
jurisdictions do not allow the exclusion or the limitation of liability for
consequential or incidental damages, in such states or jurisdictions, our
liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Plants and
Papers and our parent, subsidiaries, affiliates, partners, officers, directors,
agents, contractors, licensors, service providers, subcontractors, suppliers,
interns and employees, harmless from any claim or demand, including reasonable
attorneys’ fees, made by any third-party due to or arising out of your breach
of these Terms of Service or the documents they incorporate by reference, or
your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is
determined to be unlawful, void or unenforceable, such provision shall
nonetheless be enforceable to the fullest extent permitted by applicable law,
and the unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of
any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred
prior to the termination date shall survive the termination of this agreement
for all purposes.

These Terms of Service are effective unless and until
terminated by either you or us. You may terminate these Terms of Service at any
time by notifying us that you no longer wish to use our Services, or when you cease
using our site.

If in our sole judgment you fail, or we suspect that you
have failed, to comply with any term or provision of these Terms of Service, we
also may terminate this agreement at any time without notice and you will
remain liable for all amounts due up to and including the date of termination;
and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or
provision of these Terms of Service shall not constitute a waiver of such right
or provision.

These Terms of Service and any policies or operating rules
posted by us on this site or in respect to The Service constitutes the entire
agreement and understanding between you and us and govern your use of the
Service, superseding any prior or contemporaneous agreements, communications
and proposals, whether oral or written, between you and us (including, but not
limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of
Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby
we provide you Services shall be governed by and construed in accordance with
the laws of the UK.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of
Service at any time at this page.

We reserve the right, at our sole discretion, to update,
change or replace any part of these Terms of Service by posting updates and
changes to our website. It is your responsibility to check our website
periodically for changes. Your continued use of or access to our website or the
Service following the posting of any changes to these Terms of Service
constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at
plantsandpapers@hotmai.com.

SECTION 21 - RETURNS, CANCELLATIONS & REFUNDS

Flowers and Plants can only be returned if found to be
faulty. Your statutory rights are not affected. 

Due to the perishable nature of many products you are
advised to make any complaint within 2 working days of the delivery date of
your products.

Changes to your order along with cancellations are possible
up to 24h before delivery, although at peak periods we process orders up to 2
days in advance. We’ll always do our best to accommodate changes if the goods
have not left our workshop, please call our customer services team on 07785273549 

Internet Privacy & Cookies Policy

This is the internet privacy policy for www.plantsandpapers.co.uk
(the “Website”)

This website is the property of plants and papers. We take
the privacy of all visitors to this website very seriously and therefore set
out in this privacy and cookies policy our position regarding certain privacy
matters and the use of cookies on this Website.

This policy covers all data that is shared by a visitor with
us whether directly via www.plantsandpapers.co.uk or via email. This policy
provides an explanation as to what happens to any personal data that you share
with us, or that we collect from you either directly via this Website or via
email.

1.  Information
we collect

In operating our Website we may collect and process the
following data about you:

1.1       Details of
your visits to our Website and the resources that you access including, but not
limited to, traffic data, location data, weblog statistics and other
communication data.

1.2       Information
that you provide by filling in forms on our Website, such as when you register
to receive information such as a newsletter or contact us via the contact us
page.

1.3       Information
provided to us when you communicate with us for any reason.

2. Use of
cookies

On occasion, we may gather information about your computer
for our services, and to provide statistical information regarding the use of
our Website to our advertisers.

Such information will not identify you personally, it is
statistical data about our visitors and their use of our site. This statistical
data does not identify any personal details whatsoever. It is used by us to
analyse how visitors interact with the Website so that we can continue to
develop and improve this Website.

We may gather information about your general Internet use by
using a cookie file that is downloaded to your computer. Where used, these
cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive
of your computer as cookies contain information that is transferred to your
computer’s hard drive. They help us to improve our Website and the service that
we provide to you.

All computers have the ability to decline cookies. This can
be done by activating the setting on your browser which enables you to decline
the cookies. Please note that should you choose to decline cookies, you may be
unable to access particular areas of our Website.

Any advertising featured on this Website may also
incorporate cookies, over which we have no control. Such cookies (if used)
would be downloaded once you click on advertisements on our Website

3. Use of your
information

The information that we collect and store relating to you is
primarily used to enable us to provide our services to you. In addition, we may
use the information for the following purposes:

3.1  To provide
you with information requested from us relating to our products or services and
to provide information on other products which we feel may be of interest to
you if you have consented to receive such information.

3.2 To meet our
contractual commitments to you.

3.3  To notify
you about any changes to our Website, such as improvements or service/product
changes, that may affect our service.

If you are
an existing customer, we may contact you with information about goods and
services similar to those which were the subject of a previous sale to you.

3.5       We may use
your data, or permit selected third parties to use your data, so that you can
be provided with information about unrelated goods and services which we
consider may be of interest to you. We or they may contact you about these goods
and services by any of the methods that you consented to at the time your
information was collected.

3.6   If you are a
new customer, we will only contact you or allow third parties to contact you
only when you have provided consent and only by those means you provided
consent for.

3.7  If you do
not want us to use your data for ourselves or third parties you will have the
opportunity to withhold your consent to this when you provide your details to
us on the form on which we collect your data.

3.8 Please be
advised that we do not reveal information about identifiable individuals to our
advertisers but we may, on occasion, provide them with aggregate statistical
information about our visitors such as your area of residence or age group.

4. Storing
your personal data

4.1 We may
transfer data that we collect from you to locations outside of the European
Economic area for processing and storing. In addition, it may be processed by
staff operating outside the European Economic area who work for us or for one
of our suppliers. For example, such staff may be engaged in the processing and
concluding of your order, the processing of your payment details and the
provision of support services. By submitting your personal data, you agree to
this transfer, storing or processing. We will take all reasonable steps to make
sure that your data is treated securely and in agreement with this privacy
policy.

4.2 Data that is
provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

4.3  The
transmission of information via the internet is not completely secure and
therefore we cannot guarantee the security of data sent to us electronically
and the transmission of such data is entirely at your own risk. Where we have
given you (or where you have chosen) a password so that you can access certain
areas of our site, you are responsible for keeping this password confidential.

5.   Disclosing
your information

5.1   Where
applicable, we may disclose your personal information to any member of our
group. This includes, where applicable, our subsidiaries, our holding company
and its other subsidiaries.

5.2  We may also
disclose your personal information to third parties:

5.2.1   Where we sell
any or all of our business and/or our assets to a third party.

5.2.2    Where we are
legally required to disclose your information.

5.2.3    To assist
fraud protection and minimise credit risk.

6.  Third party
links

You might find links to third party websites on our Website.
These websites should have their own privacy policies which you should check. We
do not accept any responsibility or liability for their policies whatsoever as
we have no control over them.

7.  Access to
information

The Data Protection Act 1998 gives you the right to access
the information that we hold about you. Please note that any demand for access
may be subject to payment of a fee of £10 which covers our costs in providing
you with the information requested. Should you wish to receive details that we
hold about you please contact us using the contact details below.

8.  Contacting
us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at Plantsandpapers@hotmail.com 

If you would prefer to write to us then our contact address
is; 58 Uplands Crecent, SA20PG.

Email us